The human factor in intercultural communications: solution methods and technologies
Intercultural communication implies mutual understanding of the participants of the communication act, who belong to different national cultures. The purpose of the present article is to determine the problems of the human factor in intercultural communication in a multicultural environment, and methods of solving these problems based on the negotiation of differing points of view and misunderstandings in intercultural communication. The article defines theoretical approaches to the study of the intercultural communication concept and the main research lines in the field of intercultural communication. Based on the analysis of scientific literature and conducted expert survey, the authors analyze the problems arising in intercultural communications and approaches to addressing them. Three main categories of problems related to communication in a multicultural environment are identified, namely: language problems, cultural problems, and problems related to personal perception.
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