Analyzing user satisfaction and perception for the sustainable development of Mama Ngina waterfront in Kenya

Çilen Erçin; Luqmaan Fihri Abdallah

doi:10.34069/AI/2023.66.06.12

Çilen Erçin Near East University, Nicosia, Cyprus. https://orcid.org/0000-0002-9799-1810
Luqmaan Fihri Abdallah Near East University, Nicosia, Cyprus. https://orcid.org/0000-0003-4381-3813

DOI: https://doi.org/10.34069/AI/2023.66.06.12

Keywords: User Satisfaction, Perception, Sustainable Development, Mama Ngina Waterfront, Kenya.

Abstract

Public spaces play a crucial role in the well-being of communities, providing accessible, and open areas for various activities. This article focuses on the significance of analysing user satisfaction and perception in shaping the future of Mama Ngina Waterfront, a newly developed public space in Mombasa, Kenya. Mama Ngina Waterfront aims to enhance the social and economic welfare of the local society by offering a range of amenities and services. Understanding user perception and satisfaction is crucial for the waterfront's sustainable development. The article explores the research questions related to user perception and satisfaction, discusses the methodology employed, evaluates the findings, and provides recommendations for improvement. The study employed observation and questionnaires to collect data from visitors, residents, and business owners in the surrounding area. The questionnaire distributed 138 respondents. The evaluation of the findings highlights both positive aspects and areas for improvement, covering functionality, socio-cultural aspects, political considerations, and user perception. By addressing these areas for improvement and considering user feedback, Mama Ngina Waterfront can thrive as an attractive, vibrant, and inclusive public space, contributing positively to the social fabric and economic growth of the society in Mombasa, Kenya.

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Author Biographies

Çilen Erçin, Near East University, Nicosia, Cyprus.

Assist. Prof. Dr., Near East University, Faculty of Architecture, Department of Architecture, Nicosia, Cyprus.

Luqmaan Fihri Abdallah, Near East University, Nicosia, Cyprus.

MA., Near East University, Faculty of Architecture, Department of Architecture, Nicosia, Cyprus.

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