Emotional intelligence peculiarities of civil servants of Ukraine
Keywords:
civil servant, emotions, empathy, emotional awareness, emotional intelligence, leadership.
Abstract
Our work is aimed at studying of emotional intelligence features and leadership qualities of civil servants of Ukraine. The object of study is the emotional intelligence of civil servants. The research methods: theoretical analysis and generalization of socio-psychological literature on the topic of research, psychodiagnostics, and mathematical and statistical methods. The importance of emotional intelligence, leadership qualities in the context of the management model is investigated in the work. The components and mechanisms of influence of emotional intelligence through the manifestation of interpersonal understanding of emotions, empathy, emotional awareness are revealed here. Having conducted an empirical study, we can claim that more than 40% of surveyed civil servants, regardless of age, position, and work experience have an average level of emotional intelligence, which implies their competence in knowing their own emotions and the emotions of others. It was established that almost 50% of respondents demonstrate leadership qualities at the level of above-average, while a highly effective type of leadership is chosen by more than 40% of respondents. The obtained data provide an opportunity to further develop training programs aimed at developing and expanding leadership skills through the improvement of emotional intelligence, the implementation of more humane actions that preserve the human potential of the organization.
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References
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Slaski, M., & Cartwright, S. (2002). Health, performance and emotional intelligence: An exploratory study of retail managers. Stress and Health: Journal of the International Society for the Investigation of Stress, 18(2), 63–68. URL: https://doi.org/10.1002/smi.926 (in English).
Thorndike, E. L. (1920). Intelligence and its use. Harper's Magazine, 140, 227-235. (in English).
Thorndike, E. L., et al. (1921). Intelligence and its measurement: A symposium. Journal of Educational Psychology, 12, 123-147, 195-216, 271-275. (in English).
Waterhouse, L. (2006). Multiple intelligences, the Mozart effect, and emotional intelligence: A critical review. Educational Psychologist, 41, 207-225. DOI: 10.1207/s15326985ep4104_1 (in English).
Zeidner, M., Matthews, G., & Roberts, R. D. (2009) What we know about emotional intelligence: how it affects learning, work, relationships, and our mental health. London: A Bradford book, 464 p. (in English).
Bradberry, T., & Greaves, J. (2009), Emotional intelligence 2.0. San Diego: Talent Smart, 255 p (in English).
Baumeister, R. F., & Tice, D. M. (1996). Rethinking and reclaiming the interdisciplinary role of personality psychology: The science of human nature should be the center of the social sciences and humanities. Journal of Research in Personality, 30(3), 363–373. URL: https://doi.org/10.1006/jrpe.1996.0025 (in English).
Delpechitra, D., & Beeler, L. (2018) Faking it: salesperson emotional intelligence influence on emotional labor strategies and customer outcomes. Journal of Business and Industrial Marketing, 33(1), 53–71. URL: https://www.sciencegate.app/document/10.1108/jbim-08-2016-0170 (in English).
Eysenck, G.Yu. (1995) Concept and definition of intelligence. Psychological issues, V. 1., p. 111-131 URL: http://raai.org/library/books/aizenk/aizenk.htm (in Russian)
Funder, D. C. (2006). Towards a resolution of the personality triad: Persons, situations, and behaviors. Journal of Research in Personality, 40(1), 21–34. URL: https://doi.org/10.1016/j.jrp.2005.08.003 (in English).
Gertler, B. (Ed.). (2003). Self Knowledge (Winter 2003 Edition ed.), U. Tennessee/Martin, http://plato.stanford.edu/archives/win2003/entries/davidson/ (in English).
Goldberg, L. R. (1993). The structure of phenotypic personality traits. American Psychologist, 48, p. 26-34. URL: http://psych.colorado.edu/~carey/courses/psyc5112/readings/psnstructure_goldberg.pdf (in English).
Garskova, G.G. (1999). "Introduction of the concept of "emotional intelligence" in psychological theory", Theses of the scientific conference. "Ananiev readings", Izd-vo SPb. un-ta, SPb. Russia, p. 26. URL: http://elib.gnpbu.ru/textpage/download/html/?bookhl=&book=ananyevskie_chteniya_1999 (in Russian)
Grandey, A.A., & Melloy, R.C. (2017) The state of the heart: Emotional labor as emotion regulation reviewed and revised. Journal of Occupational Health Psychology, 22(3), 407–422. URL: https://pubmed.ncbi.nlm.nih.gov/28150996/ (in English).
Hochschild, A.R. (1983) The managed heart: Commercialization of human feeling, by Arlie Russell Hochschild. Berkeley, CA: University of California Press, p. 307. DOI: https://onlinelibrary.wiley.com/doi/10.1002/pam.4050030365 (in English).
Hunt, E. (2001). Multiple views of multiple intelligence. PsycCRITIQUES, 46, 5-7. DOI: 10.1037/002513 URL: https://www.researchgate.net/publication/247430273_Multiple_Views_of_Multiple_Intelligence (in English).
Ilyin, E.P. (2001) Emotions and Feelings. Saint - Petersburg: Peter, p. 242-244.URL: https://www.docme.su/doc/1766792/il._in-e.p.---e-mocii-i-chuvstva--2001-.pdf (in Russian)
Lent, R. W., Brown, S. D., & Hackett, G. (1994). Toward a unifying social cognitive theory of career and academic interest, choice, and performance. Journal of Vocational Behavior, 45, 79-122. URL: https://www.semanticscholar.org/paper/Toward-a-Unifying-Social-Cognitive-Theory-of-Career-Lent-Brown/9ba5f910f082d15d9234729d3a78d4289b902100 (in English).
Lieberman, M. D., Jarcho, J. M., & Satpute, A. B. (2004). Evidence-Based and Intuition-Based Self-Knowledge: An fMRI Study. Journal of Personality and Social Psychology, 87(4), 421–435. URL: https://doi.org/10.1037/0022-3514.87.4.421 (in English).
Markova, M., Yaremkevych, R., Kozhyna, H., Yudin, M., & Mukharovska, I. (2020). Psychosomatic correlates and psycho-emotional disorders in patients with dermatologic disorders and chronic itch. The journal оf the European psychiatric association, Vol. 63s, p. 350 URL: http://repo.knmu.edu.ua/handle/123456789/27421 (in English).
Mayer, J.D., & Salovey, P. (2005) Emotional intelligence. University of New Hampshire, URL: http://www.unh.edu/emotional_intelligence/(in English).
Mayer, J. D. (2004) "What is Emotional Intelligence?" UNH Personality Lab, 8. URL: https://scholars.unh.edu/personality_lab/8 (in English).
McFarland, R. G., Rode, J. C., & Shervani, T. A. (2016). A contingency model of emotional intelligence in professional selling. Journal of the Academy of Marketing Science, 44(1), 108–118. URL: https://doi.org/10.1007/s11747-015-0435-8 (in English).
Mendelevich, V. D., & Pyrkova, K. V. (2015) Research of emotional intelligence and creativity in patients with neurotic disorders: Electronic Journal "Modern problems of science and education": Scientific article, 3. URL: https://science-education.ru/ru/article/view?id=20326 (in Russian)
Peng, K.Z., Wong, C.S., & Che, H.S. (2010) The missing link between emotional demands and exhaustion. Journal of Managerial Psychology, 25(7), 777–798. URL: https://www.econbiz.de/Record/the-missing-link-between-emotional-demands-and-exhaustion-peng-kelly/10008825854 (in English).
Rottenberg, J., & Gross, J. J. (2007). Emotion and emotion regulation: A map for psychotherapy researchers. Clinical Psychology: Science and Practice, 14(4), 323–328. URL: https://doi.org/10.1111/j.1468-2850.2007.00093.x (in English).
Salovey, P., & Mayer, J. D. (1994). Some final thoughts about personality and intelligence. In R. J. Sternberg & P. Ruzgis (Eds.), Personality and intelligence (pp. 303–318). Cambridge University Press. https://psycnet.apa.org/record/1994-97614-011 (in English).
Savchuk, M.R. (2017) Theoretical foundations of the advancement of emotional intelligence. Economics is effective, V. 5. URL: http://www.economy.nayka.com.ua/?op=1&z=5608 (in Russian)
Shevchenko, R., Popovych, I., Spytska, L., Bosov, P., Zinchenko, S., Mateichuk, V., y Blynova, O. (2020). Comparative analysis of emotional personality traits of the students of maritime science majors caused by long-term staying at sea. Revista Inclusiones, Vol. 7 num Especial, 538-554.
Slaski, M., & Cartwright, S. (2002). Health, performance and emotional intelligence: An exploratory study of retail managers. Stress and Health: Journal of the International Society for the Investigation of Stress, 18(2), 63–68. URL: https://doi.org/10.1002/smi.926 (in English).
Thorndike, E. L. (1920). Intelligence and its use. Harper's Magazine, 140, 227-235. (in English).
Thorndike, E. L., et al. (1921). Intelligence and its measurement: A symposium. Journal of Educational Psychology, 12, 123-147, 195-216, 271-275. (in English).
Waterhouse, L. (2006). Multiple intelligences, the Mozart effect, and emotional intelligence: A critical review. Educational Psychologist, 41, 207-225. DOI: 10.1207/s15326985ep4104_1 (in English).
Zeidner, M., Matthews, G., & Roberts, R. D. (2009) What we know about emotional intelligence: how it affects learning, work, relationships, and our mental health. London: A Bradford book, 464 p. (in English).
Published
2021-12-30
How to Cite
Asieieva, Y., Trynchuk, O., Furman, A., Melnichuk, I., & Koval, K. (2021). Emotional intelligence peculiarities of civil servants of Ukraine. Amazonia Investiga, 10(48), 129-137. https://doi.org/10.34069/AI/2021.48.12.14
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