agencies and their structural elements
(employees, management, units, etc.).
However, if the emergence and change of trust
relations is caused by trust, then their termination
is caused by mistrust, which Polish researcher
Sztompka defines as a state in which the subject
of the survey refrains from both manifestations
of trust and from expressing direct mistrust
(Hardin, 2002). This uncertainty also causes the
absence or termination of trust relations.
Sometimes mistrust gives rise to a reorientation
of the subject of trust to another object due to the
disappointment of his expectations and hopes
(for example, due to the unprofessionalism of the
investigator, the victim turns to his boss with a
request to replace the latter).
Different types of trust that give rise to trust
relations affect their nature and content. Thus, the
most stable and long-lasting trust relations are
caused by bilateral internal trust. At the same
time, bilateral trust, in our opinion, is
characterized by its mutual orientation between
the subject and the object of trust, their mutual
expectations of the positive, which is explained
by the combination and uniformity of the
performed official tasks and functions, the
commonality and interdependence of the official
powers of employees and other subjects and
objects of a law enforcement agency.
Internal trust in law enforcement agencies is a
state of expectation of a certain subject of trust
(employee, manager, etc.) from the object of trust
(such as similar persons or structural components
of a specific law enforcement agency) of positive
intentions of actions and decisions in favor of the
subject of trust, other individuals, society or the
state in general.
Internal trust in the field of law enforcement
activities of the state contributes to the formation
of vertical and horizontal trust relations, which in
turn contributes to the consolidation of units and
awareness of their involvement in achieving a
common goal, strengthening solidarity and
fruitful interaction between individual
employees, units and law enforcement agencies
of the security and defense sector of the
respective states (Holovakha et al., 2014).
Vertical trust relations caused by internal trust
also contribute to the strengthening of vertical
subordinate relations in the environment of law
enforcement agencies between the superior and
subordinates of different levels of subordination,
which qualitatively reflect on their relations and
work results.
Therefore, the mutual conditionality of the
interests and goals of the subjects and objects of
trust in the field of law enforcement generates
long-term and high-quality trust relations.
External trust in law enforcement agencies, in
our opinion, should be understood as the state of
expectation of a certain subject of trust, who is
not his employee, from the object of trust - a
specific law enforcement agency (his employee,
the head of a structural unit, etc.) of the reliability
of positive intentions, actions and decisions in
favor of the subject of trust or other persons who
are ready to interact.
External trust is mostly one-sided, as it is
produced mostly unilaterally only by the subject
of external trust (for example, the trust of an
average citizen to a precinct inspector of the
border service, a car driver to a police officer,
etc.). The specified characteristics of trust, in
turn, give rise to changeable, spontaneous,
unstable trust relations, which, as a rule, are
unable to maintain long-term stable relations of
interaction between the subject and the object of
trust in the field of law enforcement agencies. In
many cases, it is spontaneous, reflexive,
changeable, which is rightly emphasized by
Ullmann-Margalit (2004).
The existence of external trust relations and their
duration are significantly influenced by relevant
negative subjective and objective factors, which
include: unprofessional assessment of the quality
of work of a law enforcement agency (its
employee, manager, etc.); own acquired
unsatisfactory experience of contact with him;
low evaluation of his work in mass media;
critical public statements of employees of the
relevant law enforcement agency regarding the
conditions of service in its environment; negative
assessment of methods and means of activity;
facts of a poor-quality change in the leadership of
a unit or a law enforcement agency; unsuccessful
replacement of a responsible law enforcement
officer; reorientation to forceful methods of work
of law enforcement agencies as a result of a
change in the state's political course; low level of
competence of employees and management of a
separate law enforcement agency etc.
These and other factors significantly reduce the
quality of trust relations, and, accordingly, the
level, depth and diversity of relations between
law enforcement agencies and the subjects and
institutions of civil society of a particular state.
Therefore, it is no coincidence that the well-